Privacy Policy

1. Introduction

This Privacy Policy explains how Nearly Invisible Hearing (“we”, “our”, “us”) collects, uses, shares, and protects your personal information.

We operate in New Zealand and comply with the New Zealand Privacy Act 2020 and other applicable data protection laws. By using this website, submitting your details, or engaging with our services, you agree to this Privacy Policy.

2. Information We Collect and Why

When you complete our forms or request information, we may collect:

• Name: to identify you and personalise communications.
• Email address: to send confirmations and requested information.
• Telephone number: so relevant providers can contact you about your request.
• Postal code and address: to match you with providers operating in your area.
• Additional information: to help provide accurate and relevant services.
• Technical data: such as your IP address, browser, device, and website usage information.

3. How We Use Your Information

• To match you with appropriate hearing-aid providers and related services.
• To verify the accuracy of your details and requests.
• To contact you by telephone, email, or SMS about your enquiry.
• To provide marketing information where you have given consent.
• To meet legal and contractual obligations.

4. Sharing Your Information

We may share your details with providers relevant to your request, service providers supporting our systems, regulators where legally required, or a successor in a business transfer. We do not sell personal data.

5. Data Retention and Disposal

Personal data may be retained for up to 24 months after your last interaction unless a longer period is required by law. When information is no longer needed, it is securely deleted.

6. Data Deletion

You may request deletion of your personal information at any time. We may need to verify your identity before securely deleting your information and confirming completion.

7. Data Security

We use reasonable technical and organisational safeguards, including secure transmissions, restricted access, protected systems, and regular monitoring.

8. Privacy Breaches

If a privacy breach is likely to cause serious harm, we will investigate and contain it, assess its impact, and notify the New Zealand Privacy Commissioner and affected individuals where required.

9. Your Rights

You may request access to or correction of your personal information, ask for deletion, object to marketing, or request that processing be restricted where applicable.

10. Contact Us

For privacy questions or requests, email support@nearlyinvisiblehearing.com.